1. General & Scope

Epic Send Extreme customers recognize the following terms and conditions as a basis for claiming all services of Epic Send Extreme. From these terms and conditions - briefly called Conditions - deviating or supplementary agreements, are only valid if they are confirmed in writing by Epic Send Extreme. If any provision of these GTC are invalid, it will affect neither the validity of the remaining provisions or the validity of the relationship itself.

 

1.1  Epic Send Extreme enables ski and snowboard schools (the “Service Providers”) to market their ski and snowboard lessons or any other snow sports activities (together the “Activities”) to tourists. Epic Send Extreme acts as an intermediary between the Service Provider and the tourist and is not a contracting party for the services booked. Epic Send Extreme cannot be held liable for any damage incurred during the Activity provided by the Service Provider. Epic Send Extreme cannot be held liable for any safety issues arisen before, during or after any activity booked through Epic Send Extreme.

 

1.2 Epic Send Extreme offers to its users and visitors an online platform that facilitates the presentation and arrangement of sports and leisure activities and related services between users and in relation to this, also providing email or messaging and social media services, online tools and features to enable users of the Site to directly request and conclude booking transactions with other users for such activities and services (collectively our Service). Epic Send Extreme is not a contracting party for booked activities and services.

 

1.3 Please note that the legal contract for the supply of activities and booking transactions is between Service providers and Customers and is outside the scope of influence of Epic Send Extreme. There may be situations in which you are required to accept additional terms and conditions provided by Service providers. Any such terms will be in addition to these Terms. Please note that Epic Send Extreme provides services from a wide range of activity providers. The provision of such activity arrangements will be subject to the terms and conditions of each service provider as part of your Conditions of Contract with us either as agent for the service provider. We cannot list all of the supplier's terms and conditions here but you will need to have read them carefully. You will be able to find the conditions of for these suppliers on their own web sites. If you are unable to do this then please contact us.

 

1.4 You acknowledge and agree that Epic Send Extreme is a platform that enables You and other Users (Service providers and Customers) to request and conclude booking transactions in respect to activities and related services listed on the Site and, consequently that Epic Send Extreme is not itself a party to any booking transaction and disclaims all liability arising from or related to any such transactions to the fullest extent permitted by law. Epic Send Extreme's role is solely to facilitate the availability of the Site and Services for Users and to provide certain services related thereto. We do not purchase, buy-in, sell, provide, control or manage nor can We contract in our own name for the provision of any activity listed on the Site nor related services including, but not limited to, equipment and equipment rental, accommodation, transportation or travel services. We are not supplying and cannot supply such activities or services to Customers.

 

1.5 By using Epic Send Extreme as a platform, registered Service providers may offer and supply to Customers activities and related services. Service providers may be either qualified or authorized providers or persons, who are entitled by law to arrange or enter into transactions of such services directly with Customers. Epic Send Extreme performs quality checks from time to time but is under no obligation and cannot be held liable to verify the eligibility of Service providers to offer the services presented on the Site according to the local laws and regulations that may apply and govern these types of services.

 

2. Performance modalities

Prices or price rates are determined in € and £ and include sales tax. Misprint in the price overviews are reserved. The activity bookings are not transferable to third parties, and entitle exclusively to those specifically identified and thus rightful owner to claim the corresponding price and service performance. Unless a written exception, given out by Epic Send Extreme, is obtained. We also reserve, in case of exceptional weather conditions and transport safety reasons, the right to change activity times and / or tariffs. In both cases, the guest is not entitlement to reimbursement of payments already made. Only in the case of an utter event and therefore rejection of a activitys, Epic Send Extreme has to pay a prorated refund (to their calculation, see item 5). Further claims are not to be made by guests.

3. Participation conditions & obligations of guests

Epic Send Extreme customers are obliged to educate Epic Send Extreme truthful about their skills in skiing and snowboarding, their health, their overall condition, their physical abilities and any ailments and injuries. In addition, the customer has to autonomously wear winter-proof ski clothing and prioritise the appropriate care for their/the ski or snowboarding equipment. We recommend that guests have a professionally inspection on their own ski and/or snowboard bindings to be carried out before the start of any activity. In children or minors, these obligations apply to the adult companion. The group allocation of participants is made by the head of the “Service Providers”  or by an authorized crew member. He/she shall also decide on a possibly necessary step in a group with a low or higher level of performance. The guest has to follow the instructions of the “Service Providers”, any crew member, and the ski, snowboard or snowshoe instructors and guides. When disregarded, the “Service Providers” is entitled to terminate the contractual relationship early. Likewise, we authorized the right to denial service and activity participation when drugs or alcohol consumption is defined. In both cases there is no refund of already been achieved payments for the customers of Epic Send Extreme.

4. Cancellation, Withdrawal & Refund Policy

In case of cancellation during activity's, or failure to appear at an agreed date and time, a refund claim is excluded. If activity's are confirmed, but the customer does not make use of the reservation, Epic Send Extreme reserves the right to claim the entire payment from the customer named on the registration. A refund of the activity fee, or a part of it, due to injury or illness is only possible with a doctor's certificate and on presentation of the reservation. When such a situation occurs during an activity, the injury or illness has to be examined by a local doctor and a doctor´s certificate has to be presented as well.

5. Liability

Any of our Epic Send Extreme customers are recommended to take an appropriate accident and liability insurance. Epic Send Extreme is only liable to legal regulations in accordance and solely for damages which were caused directly by the action of Epic Send Extreme in grossly neglectance or intentional way. All other liability for accidents before, during or occurring after activity's, we expressively reject.

6. Warranty

Customers of Epic Send Extreme have to forward complaints immediately to a crew member of Epic Send Extreme on site, in order to find a possible remedy. Claims for reduction of payment or partial refund of payments made in principle, only exist in case of gross neglectance caused, attributable to service disruptions or agreement adversity. In addition to the immediate notification of such claims, a written claim has to be addressed to Epic Send Extreme within a period of 4 weeks after occurrence, together with argumentation and justification.

7. Epic Send Extreme entity

69-73 Whitworth Crescent, Southampton, UK

SO18 1GB

8. Choice of Law & Jurisdiction

Solely United Kingdom provisions, substantive law. The decision on all disputes, arising from this contract or out of power relationships, that is exclusively responsible, will be made objectively at the headquarters of Epic Send Extreme competent court. Course cancellations due to weather-related influences (force majeure) (mountain/lift closure) are not refundable. 

9. Course cancellations due to weather-related influences (force majeure) (mountain/lift closure) are not refundable. 

10. Errors and omissions may occur.